Shipping & Returns Policies
Thank you for shopping our merch! We hope that you enjoy your purchase.
Below are the terms and conditions that constitute our shipping policy.
You can expect all orders that are in stock will ship within 2-3 business days once the order is processed.
Orders are not shipped on weekends or holidays. Currently, we only ship within the US.
*Shipping charges for standard deliveries that are delayed due to carrier delays, or inclement weather are not refundable.
IN STORE PICK UP
Your order will be ready for pick up within 1-2 business days of your purchase. An email confirmation will be sent to you when your order is ready for pickup.
You can retrieve your item(s) at the following address: Nodding Donkey: 2900 Thomas Ave, Dallas, TX 75204
Please be aware that we have an exchange-only policy.
Please read below on how to process an exchange.
To exchange an order successfully, all exchanges must be mailed and sent to the address listed:
ATT: 2900 Thomas Ave, Dallas, TX 75204
EXCHANGES can be made for UNWORN, UNALTERED, AND UNWASHED CLOTHING within (5) days after you've received the item. Any items that are sent back for exchange have to be returned in the original condition (unwashed, unaltered, smoke-free, unworn, no stains, etc.) The Nodding Donkey reserves the right to decline your return if these terms have not been followed.
Here are our guidelines for exchanges:
If you are unhappy with your purchase, you may return your item(s) within 5 days of receipt of the item(s) for an exchange.
The purchaser will be responsible for shipping costs associated with the returned item(s).
The seller will be responsible for shipping costs associated with shipping the exchange.
If you are local, you can also opt to pick up your exchanged item(s) at the Nodding Donkey. Please send us an email with your order number, full name, and the item(s) you need for the exchange so that we can confirm from our stock list.
In-Store Address Up For Exchange(s): 2900 Thomas Ave, Dallas, TX 75204
Exchanges can only be for only for in-stock items.
Mailed exchanges must be sent to the address listed below:
2900 Thomas Ave, Dallas, TX 75204
Need assistance with your order? Please send us an email at firstname.lastname@example.org. Please make sure to include all relevant information in the email like your order number, item name, size and color so we can better assist you.